A board — for every morning that starts with numbers
Four worked examples out of the many departments a resort runs. Every figure is sample data — the point is the layout, the wording and which number sits at the top.
Sample data · concept
The floor board, 07:00
Executive housekeeper
Who cleans what, in which order, and whether the last room is inspected before the first guest arrives.
Rooms to clean
148
62 departures · 86 stayovers
Inspected by 15:00
93%
▲ +4 ppvs yesterday
Minutes per departure
38
target 35–45 in five-star
Inspection pass rate
96%
first-time pass · good is >95%
Room status by floor
Palace & Waldhotel · this morning
Vacant dirtyVacant cleanInspectedOut of order
Workload per attendant
credits assigned · 14 is a full shift
The decision: two attendants are over fourteen credits while the fourth floor is ahead of plan. One person moves up before the first arrivals — otherwise three rooms miss the check-in window.
Covers and cost, yesterday
F&B manager · head chef
What each outlet actually served, what it cost to serve it, and which dishes are worth keeping on the card.
Covers served
1'284
▲ +7%vs same day last week
Average check · dinner
CHF 96
across seven outlets
Food cost
29.4%
▼ −1.2 ppgood is under 30%
Waste flagged
4.1%
of prepared covers
Covers by hour
all outlets · the two service peaks
Dishes worth the space
sold yesterday · contribution margin
The decision: the second peak runs forty minutes later than the prep list assumes. Two cooks shift their break, and tomorrow's mise en place moves with them.
Pace, thirty days out
Revenue management
Not how full the house is today — how full it is becoming, and whether the market is filling faster than we are.
Occupancy on the books
81%
next 30 days · 87% same point last year
ADR
CHF 892
▲ +3.1%vs last year
RevPAR
CHF 722
occupancy × ADR
RGI vs compset
108
100 = level with the market
On the books vs last year
rooms sold per night · next four weeks
This yearSame point last year
Where the nights come from
segment share · next 30 days
The decision: two mid-week nights in week three sit twelve points behind last year while the market is level. Those two dates get a rate move — the rest of the month does not.
Open jobs and today's arrivals
Front office · duty manager
Every request a guest made and nobody has closed yet — next to the names arriving before the evening.
Open jobs
17
4 over their response time
Median response
11min
target under 15 minutes
Arrivals today
62
9 VIP · 14 with a request on file
Spa utilisation
78%
therapist hours booked · target 70–85%
Arrivals through the day
check-ins per hour · VIP marked darker
Open jobs by trade
longest waiting first
The decision: four jobs are past their response time and three of them are in rooms arriving this afternoon. Those three go to the top of the list before anything else on it.
Operations dashboards · portfolio concept · Dominik Dębowski × Bürgenstock · sample data throughout
